These Terms of Service ("Terms") govern your use of the ShipCamp website and all logistics, freight forwarding, and shipping services offered by ShipCamp ("we," "us," or "our"). By accessing our website or placing a shipment booking, you agree to be bound by these Terms. If you do not agree, please do not use our services.

ShipCamp provides logistics coordination, freight forwarding, cargo management, and related services for shipments across the CCA and MEA regions and internationally. Our services include but are not limited to:

• Door-to-door and port-to-port freight forwarding.

• Shipment tracking and real-time status updates.

• Customs documentation assistance and clearance support.

• Last-mile delivery coordination.

We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice.

All shipment bookings are subject to acceptance by ShipCamp. A booking confirmation does not constitute a guarantee of delivery by a specific date. Quoted rates are valid at the time of booking and are subject to change based on fuel surcharges, currency fluctuations, or regulatory changes. You are responsible for ensuring that all shipment details, including dimensions, weight, and declared value, are accurate and complete.

The following items are strictly prohibited from shipment through ShipCamp:

• Hazardous, flammable, toxic, or radioactive materials (unless separately authorised in writing).

• Illegal substances, counterfeit goods, or items prohibited under applicable export/import laws.

• Currency, negotiable instruments, and bearer bonds.

• Live animals or perishable biological materials (unless subject to a separate service agreement).

• Weapons, ammunition, and related components without applicable licences.

We reserve the right to refuse, inspect, or return any shipment that we reasonably suspect violates this provision. You bear full liability for any loss, damage, fines, or penalties arising from shipment of prohibited items.

Limitation of Liability

ShipCamp's liability for loss, damage, or delay in respect of any shipment is limited to the lesser of: (a) the declared value of the shipment; or (b) the maximum statutory limit under applicable law. We are not liable for indirect, consequential, or special damages.

Exclusions

We are not liable for loss or damage caused by: acts of God, force majeure events, customs seizure, improper packaging by the sender, or inherent defects in the good.

Claims Procedure

All claims for loss or damage must be submitted in writing to claims@shipcamp.com within fourteen (14) days of the delivery date or scheduled delivery date. Claims submitted outside this window may not be entertained.

All fees are due in full at the time of booking unless a credit account has been pre-approved in writing. We accept payment by bank transfer, card, and other methods as published on our website. Late payments attract interest at the applicable statutory rate. We reserve the right to withhold delivery of goods until all outstanding amounts are settled.

You are responsible for ensuring that your shipment complies with all applicable export, import, and customs regulations in the country of origin, transit, and destination. ShipCamp may assist with documentation but cannot guarantee customs clearance. Any duties, taxes, or penalties arising from regulatory non-compliance are your sole responsibility.

All content on the ShipCamp website, including text, graphics, logos, and software, is the property of ShipCamp or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without prior written consent.

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any dispute arising out of or in connection with these Terms shall first be submitted to good-faith negotiation. If unresolved within thirty (30) days, disputes shall be referred to arbitration in Lagos, Nigeria, under the Arbitration and Conciliation Act (Cap. A18, LFN 2004), or its successor legislation. Judgment on any award may be entered in any court of competent jurisdiction.

We may revise these Terms at any time by posting an updated version on our website. Your continued use of our services after such posting constitutes acceptance of the revised Terms. We recommend reviewing this page periodically.

ShipCamp — Legal & Compliance

Email: legal@shipcamp.co